There is an echo ｜ Changsha County, Hunan Province： Netizens report community management problems and reply one by one.

The netizen’s message reflects the community problem. screenshot

Changsha, People’s Daily Online, February 13 (Reporter Liu Bin) "Hongshuwan Community is undergoing water reform, and the underground garage burst into water yesterday, causing the underground garage to flood. The property said that the developer had not handed it over, and the developer said that it was not sold out, so it was not handed over and became a place where no one was in charge. " Recently, a netizen in Changsha County, Hunan Province left a message to the secretary of the Changsha County Party Committee on the People’s Daily Online "Leadership Message Board", reflecting that the poor management of the community has caused inconvenience to residents’ lives.

Netizens put forward a number of questions and demands in the message: please coordinate and clarify who the garage management right belongs to, whether it is the developer or the property; Underground garage water pipes are not part of the ongoing water reform; The contract of the property expired last year, please ask the relevant leaders to coordinate and see how to deal with the renewal of the property; In addition, elevator shafts in residential areas often break down due to frequent water inflow.

Xianglong Sub-district Office of Changsha County responded to these questions one by one, and said that it would follow up and coordinate the solution.

Relevant departments responded to the questions reflected by netizens’ messages one by one. screenshot

According to the reply, the frequent accumulation of water in the elevator shaft in the residential area is due to the developer’s failure to do a good job in implementing the waterproof project of the elevator, and groundwater pours into the elevator. The previous elevator maintenance company did not propose a proper solution. For this reason, the community has organized owners’ representatives and property companies to hold several coordination meetings to discuss and solve them. Xianglong Street also invested about 50,000 yuan in special funds at the end of 2021 to repair 11, 12 and 16 elevators with serious water leakage.

Due to the large amount of money involved in elevator waterproof maintenance, according to the requirements of the Civil Code, Hunan Property Management Regulations and other laws and regulations, public maintenance funds need to be used for the new elevator leakage. At present, because most residents in the community don’t trust the property company and refuse to sign the public maintenance fund, the elevator maintenance problem has not been effectively solved. Next, the street property management office and the community will talk about property companies and urge them to improve the quality of property services. At the same time, actively publicize relevant policies and obtain residents’ consent to the use of public maintenance funds to solve this problem.

The burst of water pipe is caused by the aging of water supply pipe network in residential area. In June 2022, the community initiated an application to the Water Supply Center of Changsha County Housing and Urban-Rural Development Bureau to carry out overall water reform in the community. At the same time, knocking on the door was carried out to solicit the approval of more than 1700 residents in the community and start the water reform process. In July of the same year, according to the "Implementation Plan for the Reconstruction of Secondary Water Supply Facilities and the Construction of Pipeline Direct Drinking Water Facilities", the residential area was reformed. After the water reform is completed, the problem of water pipe explosion will be completely solved.

Regarding the problems of garage irrigation and inadequate garage management, it was mentioned in the reply that the property company is the only management subject in the community, but the developer still owns most of the property rights of the underground parking garage. The community has organized the property company and the person in charge of the developer to negotiate and clarify the management problems of the underground parking garage in the community.

In the message, netizens hope to get coordination and guidance from relevant departments in the renewal and re-employment of property companies. In response, Xianglong Sub-district Office of Changsha County said that at present, 6 candidate units have been produced among 13 candidate property companies through the democratic election of all 18 building heads in the community. Next, the community will continue to organize a meeting of building directors to finally confirm three candidate enterprises, and hold a general meeting of all owners to complete the renewal and selection of residential property management service enterprises according to laws and regulations.

According to the reply, the community has been committed to improving the living environment of Hongshuwan Community in recent years. In 2020, more than 500,000 yuan of special funds will be invested to build a community garbage station, and about 850,000 yuan of people’s livelihood funds will be invested to broaden the fire truck passage; In 2021, nearly 400,000 yuan will be invested to transform the Qianping of the central square. This year, after the completion of major projects such as electricity reform and water reform in the community, its living environment will be greatly improved.

Netizens expressed satisfaction with the handling of messages. screenshot

Xianglong Sub-district Office said that the follow-up will further dispatch and urge the series of safety and people’s livelihood issues in the community to be rectified in place to create a good community atmosphere.

The netizen gave a satisfactory evaluation of the reply and handling of this message, such as "fast handling speed" and "timely feedback", and said "thank you for the concern of the community, which made the residents feel the warmth from grassroots organizations."