Xiaomi Auto responded to the owner’s complaint about paint dropping, and the follow-up policy will be launched soon.

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[Xiaomi Auto responded to the owner’s complaint about paint dropping, and the follow-up policy will be launched soon] Recently, some car owners reported the problem of paint dropping when purchasing Xiaomi SU7 car without delivery. Xiaomi Automobile Customer Service said that it will introduce new policies to solve such problems, so stay tuned.

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Recently, some netizens issued a document saying that they bought the original version of Xiaomi SU7 car, but the car that has not been delivered has lost paint, so they can only make up the paint and pay 5000 points for normal delivery. According to the cold and warm video report, after Ms. Mo refused, the other party proposed a solution of compensation of up to 20,000 points, which did not support the replacement of a new car, and the deposit for returning the car could not be refunded, which was rejected by Ms. Mo again. Ms. Mo insisted on a new car. Xiaomi automobile customer service said that it is impossible to replace a new car, and it will take a long time to reorder. You can negotiate with the delivery center, and then relevant policies will be introduced to solve such problems. The staff of Shenzhen Xiaomi Delivery Center said that when it comes to the privacy of the owner, there will be a person in charge of the delivery center to handle it. After the release of Xiaomi’s first car, SU7, the attention of netizens was very high. For this reason, Xiaomi officially launched nine episodes of "Answering questions from netizens". In response to the owner’s complaint that Xiaomi SU7 did not deliver the paint, whether the official will update the relevant policies, IT House will continue to pay attention and bring follow-up reports.